Friday, 8 April 2016

Popular Zambian Bus Operator Faces Ban Over Deaths, Injuries

By Paul Shalala
A burning Mazhandu bus in Livingstone, February 2016

Mazhandu Family Bus Services, a popular coach service in Zambia, faces a ban over a spate of road accidents that have claimed lives and injured dozens of people over the last 12 months.

The company, which is owned by the wealthy Mazhandu family, runs coaches to several towns across Zambia.

Mazhandu prides itself with time keeping as well as free drinks and snacks on board its coaches.

In recent months, the company has procured several Chinese-made Higer buses for its increasing fleet which is one of the largest long haul coach service in the country.

However, in the past one year, several of their buses have found themselves in accidents which has cost lives and left dozens injured.

The latest being on  Monday when a Mazhandu coach lost control while negotiating a curve in Kapiri Mposhi, a town in central Zambia.

That accident left seven people dead and 51 injured.
Nenanji at her Kitchen party on Saturday

Among those who died was a lady Nenanji Silengo who was returning from her kitchen party in the mining town of Chingola and died five days before her wedding which was scheduled for this Saturday.

Her death caused mixed reactions from Zambians on social media as people shared her photos from the kitchen party.

And now, the regulator of transport in Zambia the Road Transport and Safety Agency(RTSA) has given Mazhandu Bus Services a seven  day ultimatum  to show cause why the company's Road Service Licence should not be revoked or suspended for its 'bad' safety record.

According to RTSA Chief Executive Officer Zindaba Soko, the agency is concerned that the record of operation for Mazhandu Family Bus Services has increasingly detoriated from 2013.

"Subsection 16 of section 108 of the Road Traffic Act empowers the Director of the Road Transport and Safety Agency (RTSA) to either suspend or revoke a Road Service Licence if the conditions subject to which the Road Service License was granted are not being complied with," stated Mr Soko's letter to Mazhandu Family Bus Services Management.

"The Agency has a responsibility of ensuring the safety of all road users and will in this regard not hesitate to invoke its powers under section 108 of the Act either to suspend or to revoke the Road Service Licence of any operator that has a bad road safety record."

The Mazhandu bus involved in Monday's accident
According to records from the RTSA, on 9th and 16th January, 2015 in the Central and Copperbelt Provinces respectively, two Mazhandu buses registration numbers ABZ5921 and ALZ4562 were involved in separate road traffic crashes.

Four people sustained injuries in the crash of the 9th of January while one person died and 14 were reported to have sustained injuries in the crash of the 16th of January, 2015.

On 16th February 2015, another Mazhandu bus registration number ACZ4562, overturned at Kasongo area near Luanshya turn off on the Ndola-Kitwe dual carriageway with 16  people aboard and one person died on the spot with some sustaining injuries due to speeding by the driver.

The records further show that on 29th February 2016, a Mazhandu bus registration number ABK 8288 was involved in a road accident around 06:00 hours along Nakatindi road from Sesheke to Lusaka where one person died on the spot.

Mr Soko says the safety record  for Mazhandu Family Bus Services has increasingly deteriorated.

"Investigations into the cause of the crash involving your fleet of buses revealed that all crashes occurred after the drivers lost control due to excessive speed leading to such accidents. Over speeding is an offence under the Road Traffic Act No. 11 of 2002 and the Agency notes with concern that there is a growing tendency among public service vehicle drivers to drive at excessive speeds hence endangering the lives of the travelling public," he stated. 

"You have a duty as an operator to instruct your drivers to observe all traffic rules whilst they drive your vehicles because any violations of the law on their part reflects on you as the principal and go a long way in informing the Agency on the caliber of drivers that you recruit to help you in your business."

A Mazhandu bus after an accident in Mazabuka, 2014
The law in Zambia empowers the RTSA to punish erring transport operators when they default on their obligations.      

Section 108 of the Road Traffic Act empowers the Director of the Road Transport and Safety Agency to either suspend or revoke a Road Service Licence if the conditions subject to which the Road Service License was granted are not being complied with.

The Act provides as follows;

108    (16):   "A Road Service Licence may be revoked or suspended in whole or in part or its terms or conditions may be varied by the Director on the ground that any condition subject to which the licence or a variation was granted has not been complied with."

Mazhandu Family Bus Services is yet to respond to the ultimatum.


  1. Nice piece of thinking and write up. Great Comrade Paul. Am inspired.

  2. Very well articulated!! Thumbs up, safety for our Zambian people is key, I know people like traveling and reaching on time but at the end these are the causes.

    1. Thats very true bo Muyunda. Sometimes as passengers we easily ignore when we see a driver answering a phone call while driving dozens of people. We need ro report such reckless drivers

  3. Nice piece of write up uncle paul its really educative keep up with the good work youre doing